Prime Highlights

• Anker recalled over 1.1 million PowerCore 10000 (model A1263) power banks distributed in the U.S. because of fire hazards.
• The action follows 19 reported incidents, such as fires, injuries, and extensive property damage.

Key Facts

• The units under recall were sold between 2016 and 2022 on channels such as Amazon and Anker’s website.
• Impacted users may get a $30 gift card or newer model replacement upon product detail verification.
• Customers are asked not to dispose of the units in regular trash because of lithium-ion battery hazards.

Key Background

Anker, a reputable tech accessory company, has initiated a recall of about 1.16 million of its PowerCore 10000 portable charger units, model A1263. The recall follows reported cases of safety incidents involving the lithium-ion battery of the product. The power banks were sold between June 2016 and December 2022 and were sold through a number of retailers such as Amazon, eBay, Newegg, and Anker’s website.

The U.S. Consumer Product Safety Commission (CPSC) was notified of 19 reported incidents where the power banks overheated. The incidents involved melting of the casing by the batteries, smoking from the batteries, and in a few instances, fire. One incident resulted in minor burn hazards, and others damaged property worth over $60,000.

The problem has been linked to a faulty lithium-ion cell in the product that can get hot and cause so-called “thermal runaway.” This hazardous situation can generate sudden spikes in temperature and even burn. Anticipating the danger, Anker and federal safety officials are calling for an immediate halt in use of the power banks.

To be part of the recall, customers must verify whether their product is recalled by comparing the serial number on the back of the product. They then have to file a claim, most commonly by uploading images of the power bank stamped with the word “recall” and indicating the serial number. Anker is presenting consumers with two alternatives: a gift card for $30 or a replacement PowerCore 10000 of an updated model (A1388), which benefits with features such as a charge-level display and compatibility with USB-C.

Customers should also dispose of the recalled power banks responsibly through authorized battery recycling centers, and not dispose of them as they would with other household trash. Inappropriate disposal of lithium-ion batteries can also create additional fire and environmental risks.

This recall reflects the increasing issue regarding aging lithium-ion battery safety in portable electronics used over long periods.

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